Skip to main content
AAmetz Community CareNDIS, allied health & aged care

Safety and support

Domestic & family violence support for women and children

You deserve to be safe. If you or your children are experiencing violence, abuse or control at home, help is free, confidential and available 24/7 — including for people with disability.

In danger right now? Call 000.

If someone may see your screen or phone, use a safe device (a friend's phone, a library computer) or a private browser window, and clear your history afterwards. The quick exit button above takes you away from this page in one click.

Free 24/7 help — national

  • Police, fire, ambulance — emergency

    000

    If you are in danger right now. If you can't speak, stay on the line or press 55 when asked (mobile).

  • 1800RESPECT

    1800 737 732

    24/7 free, confidential counselling for domestic, family and sexual violence. Text 'HELLO' to 0458 737 732, or use online chat or video call on their website. Via relay: 1800 555 677.

    Visit website (opens in a new tab)

  • Kids Helpline

    1800 55 1800

    24/7 free counselling by phone or webchat for children and young people, any time, any reason.

    Visit website (opens in a new tab)

  • Lifeline

    13 11 14

    24/7 crisis support. Text 0477 13 11 14.

    Visit website (opens in a new tab)

  • National Relay Service

    133 677

    For people who are deaf, hard of hearing or have a speech difficulty. TTY: 133 677 · 1800 calls: 1800 555 677 · Voice Relay: 1300 555 727 · SMS Relay: 0423 677 767 (ask for 000 in an emergency). Then ask for the number you want.

    Visit website (opens in a new tab)

  • Disability Abuse & Neglect Hotline

    1800 880 052

    Report abuse or neglect of a person with disability.

Help in your state

How Ametz can help

  • We listen first and move at your pace — you stay in control of what happens.
  • We can help you connect with the specialist services above, and with your support coordinator.
  • You can ask for a female support worker, and change workers at any time.
  • We help with safety planning around your NDIS supports, including if you need to move.
  • If a child is at risk, we follow our legal duty to keep them safe.

Ametz safe contact for vulnerable clients

Tell us the safest way and time to reach you — we will never leave a message or send mail unless you say it's OK.

Call 1300 040 681
  • Say "I need to talk privately" — you'll be put through to a senior team member, and you can ask for a woman.
  • Email: info@ametz.com.au (subject "Private" is enough)
  • Office hours: Monday to Friday, business hours. After hours, call 1800RESPECT or 000.
  • Deaf or speech impaired: call 133 677 via the National Relay Service and ask for 1300 040 681.

We are not a crisis service. In an emergency call 000. Read how we protect your information in our Privacy Policy.