Complaints & Feedback Policy — how to tell us
How to make a complaint or give feedback, what happens next, and who else you can contact.
Last reviewed: October 2026 · Applies to Support Access Pty Ltd t/a Ametz Community Care
How to tell us
- Call 1300 040 681, email info@ametz.com.au, or tell any staff member.
- You can complain anonymously, or have a family member or advocate speak for you.
What happens next
- We confirm we received your complaint within 2 business days.
- We aim to resolve it within 21 days and keep you updated along the way.
- Your supports will not be affected because you complained.
If you are not happy with our answer
- Contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
- Deaf or speech impaired: use the National Relay Service, 133 677.
Questions about this policy?
Call 1300 040 681 or email info@ametz.com.au. Ask us for this policy in another format or language.
This is a plain-language summary, not legal advice.