Incident Management Policy — keeping people safe
What we do when something goes wrong or someone could be harmed during our supports.
Last reviewed: October 2026 · Applies to Support Access Pty Ltd t/a Ametz Community Care
First, safety
- Staff make everyone safe first and call 000 if needed.
- Anyone involved gets support, including help to contact an advocate.
Reporting
- All incidents are recorded the same day.
- Serious (reportable) incidents are reported to the NDIS Commission within the required timeframes — within 24 hours for the most serious.
- Police are told when a crime may have happened.
Learning from it
- We look at why it happened and change how we work to stop it happening again.
- We tell you what we found and what we changed.
Questions about this policy?
Call 1300 040 681 or email info@ametz.com.au. Ask us for this policy in another format or language.
This is a plain-language summary, not legal advice.