Multi-Service Policy — when you use more than one of our services
How we keep your choice and control when Ametz provides more than one type of support to you.
Last reviewed: October 2026 · Applies to Support Access Pty Ltd t/a Ametz Community Care
Your choice comes first
- Using one Ametz service never means you must use another.
- We will always tell you other providers are available, and help you compare them if you ask.
Keeping roles separate
- If we provide support coordination, that coordinator will not push you towards our other services.
- Different staff manage different services wherever possible, so advice stays independent.
Clear agreements
- Each service has its own service agreement and pricing, so you can see exactly what you are paying for.
- You can end one service and keep the others.
Raising concerns
- If you feel pressured, tell us or contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Questions about this policy?
Call 1300 040 681 or email info@ametz.com.au. Ask us for this policy in another format or language.
This is a plain-language summary, not legal advice.