Data Collection & Records Policy
What records we keep about your supports, why, how long we keep them, and how they are destroyed.
Last reviewed: October 2026 · Applies to Support Access Pty Ltd t/a Ametz Community Care
Why we collect information
- To deliver safe supports, meet NDIS Practice Standards and claim payments correctly.
- We only collect what we need, and we tell you why we are asking.
What we keep
- Contact details, your plan goals, service agreements, support notes, incidents and complaints.
- Health information only with your consent and only when it is needed for your care.
How long we keep it
- Records are kept for at least 7 years, as required by NDIS rules, or longer if the law requires it.
- After that, paper records are shredded securely and digital records are permanently deleted.
Access and accuracy
- You can ask to see your records at any time, free of charge.
- If something is wrong, tell us and we will correct it.
Questions about this policy?
Call 1300 040 681 or email info@ametz.com.au. Ask us for this policy in another format or language.
This is a plain-language summary, not legal advice.